Ordering and Customization

Q: Are your rugs made to order?
A: Yes, all our rugs are made to order to reduce waste and ensure every piece is crafted with care.

Q: Can I customize my rug?
A: Absolutely! If you have a custom design, shape, or size in mind, let us know. Customizations may incur an additional fee, which depends on the complexity of your request.

Q: How long does it take to receive my rug?
A: Because our rugs are made to order, production typically takes 5-10 business days. Shipping times vary based on your location.

Q: Do you provide color swatches?
A: Yes! Each listing includes a color swatch to give you a better understanding of the rug’s colors. While it may not be exact, it’s a close representation to help you choose with confidence.

Q: Can I make changes to my order after placing it?
A: We recommend contacting us as soon as possible through the Contact section of our website. Changes may not be possible once production begins, but we’ll do our best to accommodate your needs.

Materials and Maintenance

Q: What materials are your rugs made from?
A: Our rugs come in two options:

• Classic Line: Plush, soft polyester with a silk-like texture, low pile, and water-resistant.
• Washable Line: Thin chenille polyester with a no-pile design and non-slip backing.

Q: Are your rugs pet- and kid-friendly?
A: Absolutely! Both our Classic and Washable lines are designed to handle everyday life with ease—no shedding, durable, and easy to clean.

Q: How do I clean my rug?
A:

• Classic Line: Vacuum without the beater bar, spot clean minor stains, and opt for professional cleaning for tough stains.
• Washable Line: Spot clean with soap and water, or machine wash on a cold, delicate cycle. Lay flat to dry—don’t use a dryer.

Q: Do I need a rug pad?
A: While optional, we recommend using a rug pad for added cushioning and to extend the life of your rug.

Returns and Refunds

Q: Do you accept returns?
A: While we don’t typically accept returns because our rugs are made to order, we want you to be satisfied. You have a 15-day window to return unused rugs in their original packaging. Contact us via the Contact section on our website.

Q: What if my rug arrives damaged or defective?
A: Contact us within 7 days of delivery, and we’ll arrange for a replacement or refund at no cost to you.

Q: How do I initiate a return?
A: Head to the Contact section in the navigation bar on our website. Provide your full name, phone number, order number, and a description of the issue. We’ll guide you through the next steps.

Shipping and Delivery

Q: Do you ship internationally?
A: At this time, we only ship within the United States.

Q: How much does shipping cost?
A: Shipping costs vary based on your location and the size of your rug. The exact cost will be calculated at checkout.

Q: How will I know when my rug has shipped?
A: Once your rug ships, you’ll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

General Questions

Q: Where are your rugs made?
A: All our rugs are handcrafted in the USA using high-quality imported materials.

Q: Can I see a sample before ordering?
A: Currently, we don’t offer samples, but our detailed descriptions and high-quality images, including color swatches, make choosing easier.

Q: Do your rugs come with a warranty?
A: While we don’t offer a formal warranty, we stand by the quality of our rugs. If you experience any issues, contact us and we’ll do our best to assist you.

Q: Still have questions?
A: Visit the Contact section on our website, and our friendly customer care team will be happy to assist you!