Rugolution Shipping Policy

At Rugolution, we’re all about making sure your order gets to you safely and hassle-free. Here’s the scoop on how we handle shipping:

Shipping Timeframes

  • Your rug will typically ship within 5-7 business days after it’s crafted.
  • As soon as it’s on its way, we’ll send you tracking info so you can follow its journey to your door.

Shipping Costs

  • Free Shipping: Retail orders over $100 ship for free—because who doesn’t love free shipping? (U.S. only.)
  • For orders under $100, shipping costs will be calculated at checkout.
  • International Orders: We currently ship within the U.S. only, but if you’re outside the U.S., reach out to us! We’ll explore options with you. Keep in mind there’ll be a fee for international shipping.

Your Shipping Address

  • Please double-check your address when placing an order—accuracy is key!
  • Important:It’s your responsibility to provide a safe, secure, and correct address.
  • Orders marked as “delivered” by Fedex/USPS/UPS/DHL cannot be refunded due to fraud concerns. Make sure the address you provide is reliable.
  • We’re not liable for packages claimed as lost when tracking shows delivery to the address provided.

General Shipping Questions

Q: When will I get my tracking info?
A: As soon as your rug is shipped, we’ll send you tracking details via email so you can stay in the loop.

Q: Can I change my shipping address?
A: If you need to update your address, contact us ASAP through the Contact section on our website. If the order hasn’t shipped yet, we’ll do our best to make the change.

Q: Do you offer expedited shipping?
A: We don’t offer expedited shipping at the moment, but if you’re in a hurry, reach out to us. We’ll do our best to help.

Q: Can you ship to a P.O. Box?
A: Yes, we can ship to P.O. Boxes for standard U.S. orders. For larger items, we recommend providing a physical address.

Still Have Questions?

If you’re unsure about anything shipping-related, we’re here to help! Visit the Contact section on our website, and our friendly team will get back to you as soon as possible.